Refund policy
Return & Refund Policy
At NG Luxe, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
- You may return unused and unopened products within 30 days of delivery for a full refund.
- Products must be in their original packaging and in the same condition you received them.
- To initiate a return, please contact us at techhubng5@gmail.com with your order number and reason for the return.
Refunds
- Once we receive and inspect your return, we will process your refund to your original payment method.
- Refunds typically take 5–7 business days to appear in your account.
- Shipping fees are non-refundable unless the return is due to a defective or damaged product.
Exchanges
- Currently, we do not offer direct exchanges. If you want a different product, please return your original order and place a new order.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage.
- We will provide a replacement or a full refund, including shipping costs.
Non-Returnable Items
- Opened or used products, gift cards, and clearance items cannot be returned.
Contact Us
If you have any questions about returns or refunds, email us at:
techhubng5@gmail.com